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Take-Out/Drive-Thru ScoreCard

I was speaking with a buddy of mine yesterday, he is a Franchise Business Consultant for a national burger chain. He mentioned to me that some of his franchisee’s don’t want him in the restaurants right now.

The franchisees don’t want their above store leaders in their restaurants because they don’t want to risk exposing their employees or restaurant to someone that is outside the team and whom could be sick.

I think this is absolutely the correct thing to do. An FBC or Area Manager that is visiting restaurants in their patch, at this time, is more of a liability than a resource. If the FBC/Area Manager is an asymptomatic carrier of COVID-19, and they spread the virus to their restaurants through regular site visits, they could very publicly shut down their entire patch.

Click here to read my blog on the subject: Area Managers Should Stop Visiting Their Restaurants During the COVID-19 Crisis

Scorecard

In response to this dilemma that many FBC’s and Area Manager’s are facing right now, OpsAnalitica has developed our Take-Out/Drive-Thru Scorecard. This scorecard is a scored comprehensive review of the entire take-out/drive-thru experience:

  • Starts with how you ordered your food
  • Takes your thought the pick-up process
  • Paying for the meal
  • Looks at Sanitation standards and contactless interactions at the restaurant
  • Has you evaluate and rate the food

This scorecard can be used to identify issues in your take-out/drive-thru offering. Because it is scored it can be used to track progress over a period of time. Since take-out and drive-thru are our most important sales channels at this time, it is imperative that we are executing at a high level.

This scorecard is being added to our free COVID-19 resources, which you and your teams can use for Free through May, no strings attached. If you want to take advantage of these resources, just initiate a chat in the bottom right hand corner of this blog, and click on sales.

Written by

I've been in the restaurant industry for most of my adult life. I have a BSBA from University of Denver Hotel Restaurant school and an MBA from the same. When I wasn't working in restaurants I was either doing stand-up comedy, for 10 years, or large enterprise software consulting. I'm currently the Managing Director of OpsAnalitica and our Inspector platform was originally conceived when I worked for one of the largest sandwich franchisors in the country. You can reach out to me through LinkedIn.

3 Comments Published

by R. Lozano , post on 24 April 2020 | Reply

Scorecard please.

by Richard Prout , post on 26 April 2020 | Reply

Scorecard please

by Tommy , post on 26 April 2020 | Reply

If you want to get the scorecard and our other processes. Please complete this form. https://www.opsanalitica.com/health-screening-sign-up/