Last weekend I ordered pizza from a new place in our neighborhood that we had never tried. We had friends over, and they swear by this place, so we gave them a shot.
The pizza was flavorless. My friend who orders from them regularly commented on how the pizza wasn’t up to par. My guess is that someone over there screwed up on their sauce recipe because the pizza looked properly constructed.
My order was $30 for a pizza, wings, and a salad. I’m not going to order from them again for quite some time if ever. You only get one chance to make a first impression, and they didn’t do well.
So now, all of their hard work to get me as a new customer was for nothing. All of the marketing, the mailers, the signage, the making great pizza for my friends so many times amounted to nothing in my case.
Here is the kicker, this entire scenario was avoidable by doing a line check and tasting their sauce and ingredients before the shift. A line check would have caught this issue, and they would have had time to fix their sauce.
Had they done a line check and served the pizza they thought they were; I might be an enthusiastic new customer of theirs.
Line checks are not optional. They are a required for running a successful restaurant.
I would like to give you our new white paper, 7 Tips for Faster Better Line Checks today by clicking here. In this white paper, we do a deep dive on some ways to make your line check more effective and quicker to execute.
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Hope you have a safe and profitable New Years Eve!
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