We’re always talking about “driving accountability” and “holding our managers accountable”, but what does that mean?
For a multi-unit operator accountability can make or break your business.You need to know that policies and procedures that you have put into place and trained your staff to perform are actually getting done every shift.
You know that one slip up can cost big time. If you get someone sick or get a bad health inspection score you will wind up on the local news and the event is logged in Google forever. You know what a low letter grade in your window can cost you? There can be a 5% swing, compared to an A or B, in sales.
These are the things that keep us up at night. That keep us from enjoying days off or vacations (if you’re lucky enough to take one). Accountability solves these issues.
Accountability means that you created a culture where consistent daily execution is ingrained in your management team. It just happens automatically because they see the value in running great operations. You have systems in place that give you visibility into your operations even when you’re not standing in the restaurant.
They don’t do things because they are told to, they do SMART Pre-shifts because they know the data is valuable and contributes to making better operations decisions. They feel part of the overall success of the operations.
Accountability creates better running and safer operations. You can now enjoy days off and have the piece of mind that your team is executing every shift.