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We help multi-unit operators manage consistency across all locations thus increasing guest satisfaction and repeat customers. Even if you think you have a solution in place already, check us out to see how we are different.
If you are hearing about inconsistency issues from your customers it’s too late.
Increase customer satisfaction with consistency management software.
The setup period is the time where you are getting ready to serve guests. This is a crucial step in shift readiness as you are setting yourself up for the meal period.
The service period is the show, the reason you are in business. This is when all your employees are working on revenue generating activities: selling, making and serving delicious, safe food. Wowing guests with an amazing experience that will make them repeat customers.Learn More
Here you are resetting for the next service period or you are closing down for the day. A very crucial period that will determine the success of the next meal period.
What does the status quo look like?
Employees are relying on memory during the very busy setup and reset periods and miss tasks that negatively impact customer satisfaction, sales, and profits. Excessive training making turnover costs higher. No manageable shift readiness processes in place.
Inconsistent Guest Experiences
Guest satisfaction suffers when you aren't 100% ready to serve guests at every location, every day, every single shift. When a service period runs poorly sales and profits suffer.Learn More
Competition has never been more fierce than it is now. New concepts and locations are opening daily right around the corner. Consumers have more choices than ever. Setup periods are disorganized, service periods suffer, sales and profits decrease, and eventually locations close.
The Solution Is Simple
400K + Inspections Completed
4 Million+ Temperatures Recorded
12 Million+ Questions Answered
Just this week I came across the above graphic and an article out of QSR Mazazine citing a national study that showed 74% of consumers expect better food safety. The
A prospective client was evaluating the OpsAnalitica Platform against a competitor’s inspection platform recently. Even though on the surface we are very similar in that we allow people to conduct
Restaurant checklists are like condoms; nobody wants to use them, but they work.
I recently read the Checklist Manifesto by Atul Gawande, and he articulated perfectly everything that we have been
Last weekend I ordered pizza from a new place in our neighborhood that we had never tried. We had friends over, and they swear by this place, so we gave
Pre-shift line checks are a requirement for running a successful restaurant. Line checks provide management the ability to inspect their restaurant before the meal period to:
Ensure that they are
Question and response tagging.
Sounds great doesn’t it?
Well… What is it?
Ok let’s take a look at what question and response tagging is and what it means to your checklists and operations
A couple of years ago I met with a Chipotle Director to show him the Inspector app of that time. My hope going into the meeting was that he would
We have spent all of 2015 to get to this point; our data warehouse is up and running, and we are releasing our first set of managerial reports.
Let me explain
Full-service restaurants are unique in American business in that the incentive systems for service employees are perfectly aligned with the goals of the business.
It is an amazing sight to see