I was speaking with a buddy of mine yesterday, he is a Franchise Business Consultant for a national burger chain. He mentioned to me that some of his franchisee’s don’t want him in the restaurants right now.
The franchisees don’t want their above store leaders in their restaurants because they don’t want to risk exposing their employees or restaurant to someone that is outside the team and whom could be sick.
I think this is absolutely the correct thing to do. An FBC or Area Manager that is visiting restaurants in their patch, at this time, is more of a liability than a resource. If the FBC/Area Manager is an asymptomatic carrier of COVID-19, and they spread the virus to their restaurants through regular site visits, they could very publicly shut down their entire patch.
Click here to read my blog on the subject: Area Managers Should Stop Visiting Their Restaurants During the COVID-19 Crisis
In response to this dilemma that many FBC’s and Area Manager’s are facing right now, OpsAnalitica has developed our Take-Out/Drive-Thru Scorecard. This scorecard is a scored comprehensive review of the entire take-out/drive-thru experience:
- Starts with how you ordered your food
- Takes your thought the pick-up process
- Paying for the meal
- Looks at Sanitation standards and contactless interactions at the restaurant
- Has you evaluate and rate the food
This scorecard can be used to identify issues in your take-out/drive-thru offering. Because it is scored it can be used to track progress over a period of time. Since take-out and drive-thru are our most important sales channels at this time, it is imperative that we are executing at a high level.
This scorecard is being added to our free COVID-19 resources, which you and your teams can use for Free through May, no strings attached. If you want to take advantage of these resources, just initiate a chat in the bottom right hand corner of this blog, and click on sales.