Today we’re going to look at 2 drastically different ways to approach a speed of service issue: You can rely on hope, but we all know hope is not a strategy. You can use real-time data to identify and remediate issues before they affect speed of service. Number 1 will work sometimes because, as they …
speed of service
Operations Data & Speed of Service
Operations data are the data points that are generated every meal period in a restaurant that directly affect sales and profitability. Let’s break it down: Marketing activities remind your customers that you still exist. People come in to eat at your restaurant. You serve them food (operations) They pay and leave either happy or sad, …
Manage Speed of Service amid High Turnover
Speed of service is one of the most important metrics that are tracked in a restaurant. It has an immense impact on sales. If you’re doing a great job you will maximize sales for your shift. If you aren’t you are losing customers to long lines at the drive thru or register. It doesn’t make …
Pencil Whipped Checklists Steal Sales & Profits
We did a survey and asked over 100 restaurant managers and owners a very simple question. “Do you think your teams are completing their paper checklists accurately?” 94% of those surveyed said that their teams WERE NOT completing their checklists accurately. I used to think that the industry just didn’t care about pencil whipping. Now …
Shift Readiness Separates Great Restaurants from Good Enough Restaurants
We are going to do a deep dive into the concept of restaurant shift readiness. Shift readiness is making sure that your restaurant is 100% ready for each meal period from a: cleanliness, stock (FOH/BOH), food taste, freshness, and safety perspective so that you can make the most of your sales opportunity each shift in …