In this episode of the OrderUp Show Tommy sits down with Murk Maddock, an ops services guru,. They discuss Murk’s career and his thoughts on the state of the restaurant industry today. He’s a very interesting person take a listen below.
Dynamic checklists are customized checklists that conform themselves to each location as they are loaded. They are smart checklists that know that each location is slightly different and they only show questions that are relevant to that restaurant.
In short, you can create one checklist that works for every location in your chain and your store level team is always working a checklist that is perfectly configured for their building, equipment, menu, and configuration. Think Sheet-to-shelf inventory lists for checklists and audits.
Why should you care? Money!!!!!
Let’s start at the restaurant level where 99% of your checklists are completed. When you are using generic or non-dynamic checklists you are costing yourself money.
- Your checklists take longer to complete because they have more questions then they need for each location and your team is spending time trying to figure out which questions they should answer.
- Your data is less accurate because you can’t require all of your questions to be answered every time. Some people are able to pencil whip or skip bunches of questions.
- You have to do more training initially so that your team knows every nuance of your checklists and their location vs. just having a sheet-to-shelf version that they can just complete without thinking and making unnecessary decisions.
Do you really want an employee determining which checks are important and not important for your business and brand?
Basically, when you can’t dynamically customize your checklist to your locations, you pay more money for worse execution and mediocre data.
Before you dismiss this as just pennies of cost. The average restaurant management team is supposed to be completing about 2 to 2.5 hours of managerial, food safety, and restaurant readiness checklists per day.
Think about it, you have two line checks that take 45 minutes each to complete, that is 90 minutes right there. Most of our clients have between 5 and 15 shorter checklists that get executed throughout the day. Examples of common checklists that our clients are using: Manager opening and closing, HACCP Logs, Shift Logs, Line Checks, Mid-shifts, Deposit Logs, Station opening and closing, prep lists, cooling logs, oven checks, equipment checks, temperature logs, etc..
At two hours a day, 363 days a year, that is the equivalent of 18 (40 hour) weeks a year your team is spending doing checklists. Quick math that is about 36% of full time employees year spent doing checklists. Making sure the checklists can be completed quickly, accurately, and that you achieve your business goals of running safe and inviting restaurants is paramount to your business.
Checklists are the most important administrative activity in your restaurant because they are the driver of food safety, operations consistency, and customer satisfaction.
Now let’s talk about the wasted money at Corporate because of checklist systems that can’t dynamically create checklists and audits for their locations. We are working with a client and their system administrator was spending 20 hours a week managing their audits and daily checklists on one of our competitors software before coming to OpsAnalitica. This 20 hours was in addition to their other responsibilities.
They had to have several versions of every checklist in the system. They had to have, in some cases, hundreds of redundant questions to account for deficiencies in our competitors platform. All this added up to a ton of extra time trying to conform their business to their checklist program vs. having checklist software that worked with their business.
20 hours a week of admin time, that is insane. The worse part was, they didn’t always make the changes they wanted to because the software was hard to administrate. They missed out on opportunities to get better data, to make better operating decisions, because their software wasn’t up to the task.
Why is OpsAnalitica able to create dynamic checklists when our competitors can’t. First, we were built from day one to be a daily checklist platform when most of our competitors started off as audit platforms. We knew that daily checklists did more to drive behavior change at the restaurant level then audits did and that was learned from years of restaurant management experience from the store to the corporate level. Daily checklists are harder to build and require more nuance than a one size fits all audit solution.
One last point about our OpsLogic engine, it goes beyond just yes no questions. We are writing logic that ensures your food safety and quality goals are met. Take cheese sauce as an example: sure it needs to be warmer than 135 but it needs to be less than 165 or it breaks and you have to throw it away. This increases food cost and is equivalent to throwing money in the garbage.
An Intelligent OpsAnalitica checklist is going to flag that question in real-time and provide the employee with directions, “Cheese sauce too warm, in danger of breaking, reduce temp immediately, take photo to document”. By the way that corrective action is required.
One of the phrases we use a lot over here at OpsAnalitica is “We take the guesswork out of running the restaurants.” This has never been more true with our Dynamic Checklist creation and OpsLogic engine. To learn more about what we can do to help you run your business and to get a pricing quote, please fill out this form.