We have been actively following the minimum wage hike in Seattle very closely at OpsAnalitica. We have written four blogs about it this year. We found this article from the American Enterprise Institutes that discusses restaurant job losses in Seattle since the beginning of 2015, it is only 3 paragraphs so I encourage you to read …
restaurant operations data
Running Restaurants is Getting Harder – Part 3
To read part two click here Labor cost is another issue that is going to affect restaurant operations. We can’t just look at labor as bodies and do we have enough. We are going to have to redesign our entire operations strategy to minimize labor and operating complexity so we can operate with fewer people …
Running Restaurants is Getting Harder – Part 2
To read part one click here Food trucks are another segment of the industry that have prospered from wireless technology. Until recently it was incredibly expensive to take mobile credit card payments. Now it’s comparable to hardwired credit card payments. Mobile technology has made it easier for food trucks to service customers. It used to …
Running Restaurants is Getting Harder – Part 1
If you are a restaurant manager responsible for one location or thousands of locations, then you need to keep reading. Is running restaurants getting harder? Profitability is being squeezed from every direction. From $15 hr minimum wages, increased competition, commodity prices, and technology to name a few. When I came up in the industry in …
The Hidden Benefit Of A Consumer App
I heard an ad on the radio today for Subway’s new app. It’s another app aimed at making the dining/user experience better at Subway. There are a ton of apps being developed in the industry right now in this space. Interacting with the customers in a digital way to make things quicker and easier thus …
FOH Readiness is Key
I’m sure you have experienced this a million times…. I’m going to share a story from my days bartending in a very busy mountain town. Spring break was one of the busiest times of the year. Two-hour waits for dinner and up to an hour wait for lunch. No real break between the …
How do you use your operations data?
So you are collecting operations data every day, probably every shift, but what are you doing with it? If you are like most operators you are filing it in a drawer in the GM’s office never to be seen again. But what a waste of time and data. Why go through the exercise if nobody …
Essentials of a SMART Pre-shift Inspection
Baselines are covered first. The SMART Pre-Shift Inspection Protocol captures data that is essential to operations and inspections (fridge temps, food temps, locations of sanitizing buckets…everything you need for CYA moments and health inspections). But the SMART Pre-Shift Inspection Protocol also collects the seemingly extraneous data that could be far more telling than the fact …
“Moneyball approach ” to managing multi-location restaurants
The question is: Which data? What things should our “Moneyball scouts ” be looking at? That’s where SMART Pre-Shift Inspection Protocols come into play. With the SMART Pre-Shift Inspection Protocol, you can leverage your workforce to collect data, which will let you draw correlations between operations, sales, and costs. That will help you determine your shortest path to …
Prices Are Starting To Rise
A couple of interesting stories came out today in the restaurant industry. One, which is not such good news for Subway, being that Jarrod’s house got raided this morning in connection with an investigation into child pornography. That will certainly bring on some unexpected brand damage. The other being that Starbucks is raising prices on …