In this episode we interview Patrick Hilton, CEO of Penguin Point Restaurants. What I really got out of this interview was Patricks excitement for the Penguin Point Brand and how they adapted to the new technologies that COVID caused them to implement. penguinpoint.com/
restaurant operations business process
How OpsAnalitica Is Different From The Competitors
When your business started out, restaurant operations were easy enough. You knew the place inside and out, and you could pivot quickly to implement changes when an issue arose. You didn’t even need an operations management platform to know what needed to be done. Now your business is significantly larger – and still growing. There …
Pencil Whipped Checklists Steal Sales & Profits
We did a survey and asked over 100 restaurant managers and owners a very simple question. “Do you think your teams are completing their paper checklists accurately?” 94% of those surveyed said that their teams WERE NOT completing their checklists accurately. I used to think that the industry just didn’t care about pencil whipping. Now …
Intelligent Checklists: What are they and why you should care
Basically, when you can’t intelligently customize your checklist to your locations, you pay more money for worse execution and mediocre data. Before you dismiss this as just pennies of cost. The average restaurant management team is supposed to be completing about 2 to 2.5 hours of managerial, food safety, and restaurant readiness checklists per day. …