How could paper checklists be bad? Paper checklists are bad because people pencil whip them or lie on them. We recently conducted a survey of over 100 restaurant owners and managers. 94% of respondents believed that their teams weren’t completing their checklists accurately. Which raises the question; why would a sane person have their team …
OpsAnalitica
Don’t Neglect the FOH
I’m sure you have experienced this a million times…. I’m going to share a story from my days at bartending in a very busy mountain town. Spring break was one of the busiest times of the year. Two-hour waits for dinner and up to an hour wait for lunch. No real break between the shifts …
Fighting Norovirus with OpsAnalitica
There is no medical cure for Norovirus; if you contract it you simply have to ride it out. That doesn’t mean that there isn’t anything you can do as a multi-unit restaurant manager to protect your restaurants, brand, and profits. With Norovirus, the best offense is going to be a good defense. Here are some …
Feds Subpoena Chipotle’s Documentation
The Denver-based chain was served with another subpoena on Jan. 28 by the U.S. Attorney’s Office for the Central District of California requiring Chipotle to produce documents and information about the company’s practices at all restaurants system wide. click here to read full article I don’t think you have to be a legal genius to see …
Pencil Whipping Happens
Let’s talk about the art of Pencil Whipping. Here’s the “official” definition from Wiktionary: Verb pencil whip (third-person singular simple present pencil whips, present participle pencil whipping, simple past and past participle pencil whipped) (idiomatic) To approve a document without actually knowing or reviewing what it is that is being approved. (idiomatic) To complete a …
Alerting, Forced Comments, and Task Management in Checklists
A lot of our prospective clients ask us if we can force comments, create alerts or tasks when there are safety violations on their checklists. We don’t offer these features, not for technical reasons, but for liability and management reasons. I’m going to use this blog to explain our thinking on this subject. Alerts and tasks sound …
OpsAnalitica’s Managed Service Offering
There are two things that I know to be absolutely true: If you use the OpsAnalitica Inspector to automate your checklists – YOUR RESTAURANTS WILL BE SAFER! Restaurant managers don’t have time to take on additional projects no matter how important they are. That is why we have created our Managed Service License, the first in the industry. …
Food Safety Concerns Among Consumers Increase
Just this week I came across the above graphic and an article out of QSR Mazazine citing a national study that showed 74% of consumers expect better food safety. The same study also found “that while a slight majority (53 percent) of U.S. consumers say that their level of concern about food safety has stayed …
Choose Restaurant Specific Software Vendors
A prospective client was evaluating the OpsAnalitica Platform against a competitor’s inspection platform recently. Even though on the surface we are very similar in that we allow people to conduct restaurant inspections through an app, when you look deeper we are worlds apart. You see this other platform is a 3rd party inspection audit platform …
Flavorless Pizza
Last weekend I ordered pizza from a new place in our neighborhood that we had never tried. We had friends over, and they swear by this place, so we gave them a shot. The pizza was flavorless. My friend who orders from them regularly commented on how the pizza wasn’t up to par. My guess …