NRN.com posted an article highlighting early results from a survey currently being conducted by Technomic out of Chicago. The survey focuses on how certain restaurant brands are performing as it relates to using technology to better the consumer experience. The four categories the survey focuses on are; loyalty programs, free WiFi, online ordering, and mobile …
OpsAnalitica
Simple things that make an impression
It’s interesting what you notice when you are out eating or having a drink with friends or at Disneyland with the family. I took my kids to Disneyland for the first time last week. I have always heard that it was expensive once you start adding up admission, food, and extras for the kids. But …
How much will minimum wage hikes hurt restaurants?
CBS News posted an article today “How much will minimum wage hikes hurt restaurants?”. They site a Moody’s Investor Services study that took a look at the effect on the industry. They mention in the article that the restaurants are going to have to eat this costs out of their profit. I don’t see that …
Restaurant Operations Survey
I caught this on the Missouri Restaurant Association website. The National Restaurant Association and Deloitte are looking for participants in the Restaurant Industry Operations Survey. By completing the survey you will receive, free of charge, a copy of the next edition of the Restaurant Operations Report. The Restaurant Operations Report is a “must have” for …
Broken Windows Theory For Restaurants
I first heard of Broken Windows Theory in the book Freakonomics. A synopsis of the theory is that there are social norms and expectations of how things are supposed to be. When expectations aren’t met then society reacts poorly by lashing out. The example that is commonly cited is an empty building in a city, if …
Free mobile app to reduce wait times
I caught this article on Fast Casual about another consumer mobile app aimed at speeding up guest turn around times. Split is an app designed to allow consumers to pre-order takeout, pay bills and split checks from their smartphones. They boast that it’s free. I’m guessing it’s free for consumers, but restaurants have to pay to …
Multi-unit Franchising is Growing in Popularity
Great article in the June 2015 issue of Entrepreneur Magazine, Why Mulit-Unit Franchise Ownership is now the Norm. These are the points that I found most interesting: Multi-unit franchisees—those who can buy the territory for several units and build them over a relatively short period of time. Over the past decade, there has been a …
St. Louis and Kansas City face citywide minimum wage mandates
Got the article below emailed to me from the Missouri Restaurant Association regarding minimum wage mandates being proposed for the cities of St. Louis and Kansas City. Like many cities/states across the country the push for $15/hour minimum wage is gaining momentum in MO as well. The bills being proposed in MO seem to be …
Let’s take a look at your temp logs and line checks
Depending on where you operate, the first thing that the local health inspector will ask for when they show up randomly is something to the tune of “let’s take a look at your temp logs and line checks for the past month”. Depending on how organized your operations are this can be an easy …
Restaurant Slammed Out Of Nowhere
There’s a great article in The Onion talking about a scary situation where Martha’s Cafe in Fayetteville, AR all of a sudden got super busy on a random Tuesday. Apparently 30 people showed up all at once and the mayhem ensued. It was a situation where nobody, even the manager, expected this to happen in the slightest …