Since we started OpsAnalitica we have been talking about Operations Data(Ops Data) and how powerful it is and it dawned on me last week that we haven’t taken the time to define Operations Data for our readers. This is an oversight on our part but one that I hope to correct in this week’s blogs. Here …
OpsAnalitica
The Importance of Line Checks
I recently stumbled upon a great blog post written by George Barton entitled: “Line Checks: Why So Important?”. To view the original post on Nightclub.com click here. Here are the points he makes that I felt were top notch. All scheduled managers during all shifts should participate in conducting line checks. This is an on-going …
The Customer Experience & Mobile Apps
I saw an article on the Missouri Restaurant Association website where SmartBrief talked to Maya Mikhailov, chief marketing officer of GPShopper. She brings up some great points around restaurants and retailers using data and apps to interact with customers. Data is being used all over the business to help influence decisions and drive sales. Here are some …
How do you use your operations data?
So you are collecting operations data every day, probably every shift, but what are you doing with it? If you are like most operators you are filing it in a drawer in the GM’s office never to be seen again. But what a waste of time and data. Why go through the exercise if nobody …
Yelp responds to critics
On May 22, 2015 we wrapped up a blog series on Yelp. Click here to read the wrap up post. As a Yelp user I recently conducted a search for a restaurant in West Palm Beach and I saw this new message, starting with “Your trust….”, from Yelp right below Recommended Reviews. I clicked on …
Prices Are Starting To Rise
A couple of interesting stories came out today in the restaurant industry. One, which is not such good news for Subway, being that Jarrod’s house got raided this morning in connection with an investigation into child pornography. That will certainly bring on some unexpected brand damage. The other being that Starbucks is raising prices on …
What are SMART Pre-shift Inspections?
At OpsAnalitica, we are big believers that conducting consistent daily inspections drives better operations, safer restaurants, and increases profitability. We are such big believers we have developed our pre-shift inspection methodology, the SMART Pre-Shift Inspection. We will be hosting a 30-minute webinar on SMART Pre-shift inspections on Tuesday July 14th at 3:00 pm central time. Click …
Inspect What You Expect
The only way to get the results that you want as a manager is to inspect what you expect. If you want consistent daily execution, you will have to inspect daily. Click here to download our Better Practices Guide to Self Inspecting I’ve heard that if you do something 13 times it becomes …
Supreme Court Ruling On Affordable Care Act
With the Supreme Court upholding the Affordable Care Act today the restaurant industry is still looking for some changes to be made as their situation is very different than most businesses. I’ll post a full article from nrn.com on the subject from today. The provisions in the act that cause concern for the restaurant industry …
St. Louis Minimum Wage Increase
Here locally in St. Louis, like many other cities in the country, the discussions around the minimum wage increase to $15/hr have been going back and forth for some time now. The St. Louis Business Journal posted an article today on the subject, “Facing business backlash, the city plans tweak to minimum wage hike“. I’ll …