In this episode we interview Chef RL and Trevor Morones from Control Point. FYI: this is the longest episode we have ever recorded and we talk about a ton of stuff, there is also kitchen app. Chef RL and Trevor were both chefs in NYC, they are now consultants that help develop food safety systems …
food safety compliance
People Can’t Get Their Managers To Follow Procedures
We are constantly talking to restaurant leaders about procedures, checklists, food safety etc.. One of the issues that is commonly raised by these managers is that they are struggling to get their people to do what they are supposed to do. This happens more than you can believe and I literally can’t understand it. Restaurant …
The Tight Labor Market is Causing Some Restaurant Managers to Make Poor Short-term Decisions
This is one of the most robust labor markets in the last 50 years. Typically low unemployment in the overall economy is bad for the restaurant industry because of our lower base pay and how demanding restaurant jobs are. Restaurant turnover is at 100%. Look at these restaurant labor stats from the 7 Shifts Blog …
The Risks and the Rewards of Franchising
Anyone who has followed the OpsAnalitica blog knows that I worked at Quiznos right before their implosion in 08, 09. I had two jobs at Quiznos: I was the manager of the Franchise Assistance Program and then I was promoted to be the RSC Ops Leader when Franchise Assistance went away. During my time as …
Ops Mgt Systems Could be as Transformative as POS Systems to the Restaurant Industry
One of the most transformative changes in the history of the restaurant industry was the invention of the POS System. Replacing the siloed cash register and giving brands real-time access to sales data did more to drive multi-unit operation expansion than any other technology. Prior to wide adoption of POS systems restaurants had only changed …
It’s the little things
I’ve been very blessed in all aspects of my life, one of the biggest blessings I’ve received is that I’ve traveled and I’ve stayed at some of the best hotels, resorts, and sailed on the nicest cruise ships in the world. This last weekend, my wife got us a room at the new Gaylord of …