It’s been a tough year for Chipotle. From pork supplier issues to a salmonella outbreak in Minnesota, a norovirus issue in California, and now the latest e coli outbreak in the pacific northwest closing some 43 locations. Now you can’t blame all of these issues on Chipotle. The pork supplier was a case of Chipotle …
Daily Inspections
Free Management by Exception Webinar
We would like to invite you to our Running Better Restaurants in Less Time webinar, on 11/5/2015 at 3:00 pm Central, click here to register. This webinar is going to be packed full of best practices around managing your restaurants by exception. Management By Exception (MBE):  is a practice where only significant deviations from set standards, ex: unsafe temperatures …
Face the Facts: It’s a Drag and Drop World – Part III
Here’s part III of the series, the final installment. To catch up on part I click here, part II click here. How to Craft a Workflow Strategy Seek out a check-list driven workflow app provider that has restaurant specific knowledge. Examine the pedigree of the management of the app provider. The restaurant business is perhaps …
Apps and Big Data: How They Are Changing The World of Multi-Location Restaurants – Part II
Here is part two. Part one was posted on Monday, click here to read part one if you haven’t read it already. If sales drop, for seemingly no reason, Big Data can look at customer reporting sites like Yelp through an automatic data harvest to see if bad scores are driving away people. Without Big …
Apps and Big Data: How They Are Changing The World of Multi-Location Restaurants – Part I
You’ve surely seen the hopeful ads about for how Big Data can help cure cancer and stop deadly attacks, but you know what Big Data is really ideal for? Multi-unit restaurants. That’s right. Oh sure, we’ll need Big Data to cure diseases and save the world, but Big Data excels at process optimization and workflow …
Visibility: What Does It Mean For Multi-Unit Operators
Visibility: What does it mean for Multi-Unit Operators from Erik Tversland
An Amazing Story About Checklists
Wow! What an amazing write up about checklists in Restaurant Hospitality. It’s an older article from 2012, but it’s timeless. There’s no better use case for implementing checklists than what the author lays out in this article. He talks about taking the unknown out of making sure that your staff is getting things done and …
Food-borne Illness Just Got Very Serious
It’s of course always a serious issue, but there hasn’t been a sentence such as the one laid down last week for the former owner of Peanut Corp of America. A 28 year prison sentence for the salmonella outbreak at his manufacturing facility in 2008/2009 that killed 9 people and got another 714 people really …
How to Drive Consistent Daily Execution
There are two ways that you can drive consistent daily execution in your operations: You can nag and set reminders for your staff to do things, basically micromanage every aspect of your operations. You can hire and train the right staff then integrate them into the operations, teach them why you do certain things and …
Always Be Prepared for a Health Inspection with these 9 Tips
9 Tips to Prepare for a Health Inspection from Erik Tversland