I’ve read Atul Gawande’s The Checklist Manifesto. I’ve listened to it. I’ve read it again. I’ve watched his Youtube Videos about Checklists. I’m a GawandeHead which isn’t a real thing, I just made it up #gawandehead. He makes so much sense and he has articulated everything about the power of checklists that I wish I …
checklists
OpsAnalitica Compliance Predicts Customer Satisfaction
We have partnered up with Tattle, a customer satisfaction platform, to conduct an analysis of one of our mutual clients. The OpsAnalitica Platform is measuring operations and Tattle is measuring customer satisfaction. We have been monitoring our client’s performance on both platforms for the last several months and a really interesting pattern is starting to …
Filling out vs. Completing Checklists (there’s a big difference)
Pretty much everyone that we speak to tell us that they do checklists daily, every shift, in order to get their restaurants ready to serve guests. About 80% are doing them on paper. Of those 80%, 94% believe that they are getting pencil whipped. Meaning that they can tell someone simply filled out the checklist …