I’m going to do my best to keep this blog short and sweet. Here is the deal: Employee Turnover is at an all-time high but employee tenure is the more important measure to understand. Tenure is how long our employees are staying in their jobs. Because the average employee is staying such a short amount …
Better Restaurant Operations
Increase Employee Productivity
With the 100% turnover rate in the industry and some of the lowest nationwide unemployment in years, according to Modern Restaurant Management’s Success Survey 60% of restauranteurs indicate that finding and retaining employees was the top area of opportunity in the industry. #3 was attracting/retaining customers. #4 on the survey was optimizing speed and efficiency to …
Filling out vs. Completing Checklists (there’s a big difference)
Pretty much everyone that we speak to tell us that they do checklists daily, every shift, in order to get their restaurants ready to serve guests. About 80% are doing them on paper. Of those 80%, 94% believe that they are getting pencil whipped. Meaning that they can tell someone simply filled out the checklist …
Really Know Your Customers And What They Want
In this interview, we talk with Rob Siegal who owns Trajectory Insights, a consumer marketing and branding firm. He talks about how brands use this information to make more informed decisions and change themselves to stay relevant with their current and aspirational customers. www.trajectory-insights.com/ Trajectory Insights About Us: Trajectory Insights uses both data-driven quantitative and …
A Passion for Restaurant Operations
Islam Ahmed shares his experience in the restaurant industry and his passion for running great operations. He discusses his time with Chipotle and what he believes has contributed to their recent struggles. Tommy gets a little bit of a different perspective from a less seasoned restaurant industry evangelist. Check out the podcast below:
Podcast – Ari Weinzweig visits the OrderUp Podcast
Ari Weinzweig fell into the restaurant industry in the early 80’s because he didn’t want to move home after college and wasn’t particularly fond of driving a cab. His business started out with a deli and has now grown to a community of 15 businesses under the Zingerman’s brand including a mail order service, creamery, …
Podcast – Interview John Lewis Denver Food Group
Check out our 2nd interview podcast where Tommy sits down with John Lewis, Owner at Denver Food Group. John has spent the last 15 years working in the Food and Beverage Industry, both CPG and Foodservice, in several different capacities, including Brand Management, Research and Development, Innovation, Culinary, and Purchasing. Most recently he worked for Wendy’s …
Audio Blog – Grow Restaurant Sales Through Better Operations
Below is the audio version of our very popular blog, The Only Way to Sustainably Grow Restaurant Sales is Through Better Operations. Subscribe to our podcast Order Up – The Restaurant Ops Show on SoundCloud, iTunes, Stitcher, and Tunein.
Audio Blog – Interview with Ryan Gromfin The Restaurant Boss
The first Order Up – The Restaurant Ops Show interview is with The Restaurant Boss, Ryan Gromfin. Ryan has vast experience in the industry and helps thousands of restaurant operators on a daily basis run better restaurants. He’s a great interview. Check it out below. Subscribe to our podcast on the popular services: SoundCloud, iTunes, …
Audio Blog – 5 Tips to Writing Better Line Checks
Below is the audio version of our popular blog, 5 Tips to Writing Better Line Checks. Subscribe to our podcast Order Up – The Restaurant Ops Show on iTunes, Stitcher, and Tunein.