As the title of this blog suggests, if your location sucks than nothing else matters. There are 3 things that every customer wants from every business they patronize: These 3 items are a must-have for every industry from your colonoscopy to purchasing a sandwich and everything in between. To deliver on the 3 must-haves of …
Better Operations
Another OpsAnalitica 1st in the Industry – Mass Customization for Checklists
Mass Customization: refers to a business strategy to manufacture, market, and deliver products and services customized per the needs of individual customers. Mass customization has really accelerated its pace in our lives with the expansion of technology. The ability to order and purchase a product that is 80% the same, which makes it easy to …
The Importance and Value of Checklists – From the Master, Atul Gawande
I’ve read Atul Gawande’s The Checklist Manifesto. I’ve listened to it. I’ve read it again. I’ve watched his Youtube Videos about Checklists. I’m a GawandeHead which isn’t a real thing, I just made it up #gawandehead. He makes so much sense and he has articulated everything about the power of checklists that I wish I …
Operations Management Platforms Will Be as Transformative as the POS
One of the most transformative changes in the history of the retail/hospitality industry was the invention of the POS System. Replacing the siloed cash register and giving brands real-time access to sales data did more to drive multi-unit operation expansion than any other technology. Prior to wide adoption of POS systems most chains only operated …
Better Area Manager Performance = Better Location Performance
One of our clients told us recently, “I never want to lose a day, because it’s gone forever.” His company owns and operates several hundred restaurants. What he was referring to was the perishability of our service based products. If you have a day where your locations are closed, or are not operating greatly causing …
Interview with Steen Sellers – Restaurant Training, Sanitation Expert, and Ops Guru
Emails Stink – Tasks Rule
How many emails do you get a day? The average worker receives about 80ish emails a day and sends around 30. Email was originally invented to get rid of paper interoffice memos. It has obviously morphed into so much more than that, it has become so ubiquitous in our lives that most of us can’t …