Wow! What an amazing write up about checklists in Restaurant Hospitality. It’s an older article from 2012, but it’s timeless. There’s no better use case for implementing checklists than what the author lays out in this article. He talks about taking the unknown out of making sure that your staff is getting things done and …
accountability management
Today’s Struggles of Restaurant Management
It is hard to believe that I got my first restaurant job 30 years ago. Â I was fourteen years old; I remember because I had to get a work permit, I was a grill cook at a Jerry’s Subs and Pizza in the Columbia Mall. I got my hotel restaurant degree 8 years later, and …
Food-borne Illness Just Got Very Serious
It’s of course always a serious issue, but there hasn’t been a sentence such as the one laid down last week for the former owner of Peanut Corp of America. A 28 year prison sentence for the salmonella outbreak at his manufacturing facility in 2008/2009 that killed 9 people and got another 714 people really …
Thawing and Holding Tips
Thanks to the Missouri Restaurant Association weekly newsletter we’re able to share these tips for thawing and holding food. Thawing -Refrigeration:Â Thaw TCS food at 41 ÌŠFahrenheit (5 ÌŠCelsius) or lower to limit pathogen growth. Plan ahead when thawing large items, such as turkeys. They can take several days to defrost. -Microwave:Â You can safely thaw food …
How to Drive Consistent Daily Execution
There are two ways that you can drive consistent daily execution in your operations: You can nag and set reminders for your staff to do things, basically micromanage every aspect of your operations. You can hire and train the right staff then integrate them into the operations, teach them why you do certain things and …
Due Care, What Does it Mean in Restaurants
Due Care – What does it mean in restaurants? from Erik Tversland
What is the Salsa Packet Item in Your Operations?
This is a picture of a pile of Mild Taco Bell Salsa packets. Â These are what is left after my wife and I used a few on our tacos for dinner last night. Â I know how to treat my lady. Do you want to guess how many packets are in this pile? 47 That is …
What is accountability in restaurant operations?
We’re always talking about “driving accountability” and “holding our managers accountable”, but what does that mean?  For a multi-unit operator accountability can make or break your business.You need to know that policies and procedures that you have put into place and trained your staff to perform are actually getting done every shift.  You …
Do third party inspection programs drive consistent daily execution?
It’s hard to believe that having a 3rd party inspection service show up twice a year, maybe once per quarter (we very rarely see this), has a big impact on the daily execution of operations.  Anyone can be great for a day or a shift with some notice. But to be great every shift …
The Value of Pre-Shift Meetings
I had the opportunity in 2002 to go through hospitality and customer service training similar to what the Ritz Carlton organization uses. This program was implemented at one of the premier shopping malls in the country, The Grove in Los Angeles. I was a Concierge Services Manager at the mall. Our concierge team was so …