In this episode Tommy Interviews Nick Moschetti, GM Of The Brown Palace Hotel To learn more – Click Here: www.brownpalace.com/
accountability management
Audio Blog – Grow Restaurant Sales Through Better Operations
Below is the audio version of our very popular blog, The Only Way to Sustainably Grow Restaurant Sales is Through Better Operations. Subscribe to our podcast Order Up – The Restaurant Ops Show on SoundCloud, iTunes, Stitcher, and Tunein.
How to Implement Management by Checklist with follow-up in your Restaurants
Management by checklist is exactly what you think it is; it is the art of managing your restaurants by using short, focused checklists to ensure that the most important operational details aren’t missed on a shift-by-shift restaurant-by-restaurant basis. The practice is modeled after airplane pilots and their use of checklists. Checklists work, plain and simple. …
The Only Way to Sustainably Grow Your Restaurant’s Sales is through Better Operations
It’s time to return to basics and focus on what works for long-term sustainable sales growth, which is better operations. Nobody wants to hear better operations because they are either delusional about the current state of their operations, or they don’t want to put in the hard work and discipline of focusing on running better operations. …
The Value of Operations Data at Your Fingertips
Operations data are the data points that are generated every meal period in a restaurant that directly affect sales and profitability. Let’s break it down: Marketing activities remind your customers that you still exist. People come in to eat at your restaurant. You serve them food (operations) They pay and leave either happy or sad, …
Maybe You Shouldn’t Do Checklists
How could paper checklists be bad? Paper checklists are bad because people pencil whip them or lie on them. We recently conducted a survey of over 100 restaurant owners and managers. 94% of respondents believed that their teams weren’t completing their checklists accurately. Which raises the question; why would a sane person have their team …
The Restaurant Industry’s Dirty Little Secret
The dirty little secret in the restaurant industry is that we know a lot of our restaurant safety-documentation is not completed accurately. Every day in restaurants across the country, restaurant managers are supposed to complete temperature logs, line checks, and other safety checks to ensure that they are operating safely. A lot of those logs …
Feds Subpoena Chipotle’s Documentation
The Denver-based chain was served with another subpoena on Jan. 28 by the U.S. Attorney’s Office for the Central District of California requiring Chipotle to produce documents and information about the company’s practices at all restaurants system wide. click here to read full article I don’t think you have to be a legal genius to see …
Pencil Whipping Happens
Let’s talk about the art of Pencil Whipping. Here’s the “official” definition from Wiktionary: Verb pencil whip (third-person singular simple present pencil whips, present participle pencil whipping, simple past and past participle pencil whipped) (idiomatic) To approve a document without actually knowing or reviewing what it is that is being approved. (idiomatic) To complete a …
Alerting, Forced Comments, and Task Management in Checklists
A lot of our prospective clients ask us if we can force comments, create alerts or tasks when there are safety violations on their checklists. We don’t offer these features, not for technical reasons, but for liability and management reasons. I’m going to use this blog to explain our thinking on this subject. Alerts and tasks sound …