We’ve been talking a lot about the recent good news from the National Restaurant Association for the upcoming year. With this good news comes some challenges for the restaurant industry.
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We help multi-unit operators mitigate food safety risk and increase operations efficiency. If you are using a paper based solution know that you can replace it with a digital solution for less cost.
Restaurant operators and managers have always used data to make decisions and drive their operations forward. Some of these decisions can have multi million dollar consequences (see Chipotle’s $25 million settlement). Typical data sources are: sales, food cost, labor cost, customer reviews, which are all lagging indicators. By the time they identify an issue it’s too late, the damage has already been done.
Here’s what we typically see when talking with restaurant operators:
Lack of Real-time Visibility
Above store leaders and management don't have real-time visibility into whether or not problems were remediated before affecting the business negatively because they aren't able to be at every location all the time. They are having to do research and coach after the fact, but there's no guarantee tomorrow will be like yesterday.
Processes Managed On Paper
Employees are required to rely on memorizing all the information they learned in training. This is an unreasonable expectation, especially, in this fast paced industry with insanely high turnover. Data is unavailable, corrective actions are not implemented nor managed, leaving the business vulnerable.
Avoidable Mistakes
Multi-million dollar decisions are being made using inaccurate and/or incomplete data sets. Above store leaders are guessing or, worse yet, have a false sense of security when making operational decisions for their chain. Most data being used are lagging indicators of past operational performance where the damage has already been done.
The Solution: A simple to use, easy to manage restaurant operations process management solution that helps you to identify and remediate problems, in real-time, before they affect the business negatively.
Best In Class Features
Custom Ops Processes
Brand Standards Evaluations
Task Management
Action Plans
Dashboards & Insights
Notifications & Messaging
Bluetooth Probe Integration
Asset Management
OpsLogic Engine
Real-time Collaboration
REST API
OpsLabels
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With OpsAnalitica we know exactly how long it took to complete and we can compare it to thousands of other incidents of the same form to identify those outliers and people who might not be completing it with full integrity.
Justin - Sr. Project Mgr. Ops Services, Qdoba
OpsAnalitica has been great for us. Their system allows our multi-unit operators to record and score store visitations. We have established a specific grading system to help the stores achieve excellence in their operations. Along with the score we include pictures, notes, and follow up instructions to allow the system to be used as a learning tool for the operators. We utilize the system on notebooks, tablets, and smartphones. Very versatile and easy to use. The system also has a simple administration component allowing our corporate office to centrally add and remove new locations, users, etc. All in all a very comprehensive and easy to use system.
Dave - VP IT, CIO, Strategist, at Consolidated Restaurant Operations, Inc.
The State Health Department required bulletproof management of our commissary operation and OpsAnalitica was exactly the solution we needed. Moreover, temperature logging and HACCP compliance is a breeze with the OpsAnaltica digital platform. We should have done this years ago.
Ryan - Corporate Executive Chef, KC Hopps
We have been using the OpsAnalitica platform to conduct our Quality Assurance inspections with our restaurants. Previously, we were using a paper version were scores had to be totaled up, and copies sent out to the restaurants at a later time. Since using the OpsAnalitica platform our inspection process is seamless. Pictures of items noted can be taken and are posted along side of the note for the specific area. Once an inspection is complete, it is easily reviewable, scores tallied and a link to the inspection can be emailed right away. This has changed the inspection process from a full day to a few hours. Also the team at OpsAnalitica has been very helpful when adjustments or edits need to be made to the inspection.
Warren - Director of Operations at Cheeseburger Bobbys / Huey Lueys1.5 million+ Processes Managed
48 Million+ Tasks Completed
300K+ PROBLEMS REMEDIATED
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