Blog
An Easy Way to Solve a Speed of Service Issue
Today we’re going to look at 2 drastically different ways to approach a speed of service issue: You can rely on hope, but we all know hope is not a strategy. You can use real-time data to identify and remediate issues before they affect speed of service. Number 1 will work sometimes because, as they …
Operations Data & Speed of Service
Operations data are the data points that are generated every meal period in a restaurant that directly affect sales and profitability. Let’s break it down: Marketing activities remind your customers that you still exist. People come in to eat at your restaurant. You serve them food (operations) They pay and leave either happy or sad, …
Manage Speed of Service amid High Turnover
Speed of service is one of the most important metrics that are tracked in a restaurant. It has an immense impact on sales. If you’re doing a great job you will maximize sales for your shift. If you aren’t you are losing customers to long lines at the drive thru or register. It doesn’t make …
Pencil Whipped Checklists Steal Sales & Profits
We did a survey and asked over 100 restaurant managers and owners a very simple question. “Do you think your teams are completing their paper checklists accurately?” 94% of those surveyed said that their teams WERE NOT completing their checklists accurately. I used to think that the industry just didn’t care about pencil whipping. Now …
Stream Live Sanitation Activity Counts to Your Website
Customers Will Not Eat at Restaurants that Aren’t Actively Sanitizing and Cleaning Don’t take our word for it, check out these charts from Datassential and Nation’s Restaurant News. provided by Datassential Updating your FOH Sanitation and Operations standards is a must as we start to re-open dining rooms. It’s not going to be enough to …
Employee & Customer Temperature Checks will Make Restaurants Safer but could also increase Discrimination Claim Risk
The FDA has stated that it would like restaurants to Pre-Screen Employees by taking their temperatures and asking them questions about their potential exposure to COVID-19. For more info check out our blog: The FDA Has Stated that you Should Take Employee Temperatures Before Their Shift California has starting releasing guidance on new required procedures …
Take-Out/Drive-Thru ScoreCard
I was speaking with a buddy of mine yesterday, he is a Franchise Business Consultant for a national burger chain. He mentioned to me that some of his franchisee’s don’t want him in the restaurants right now. The franchisees don’t want their above store leaders in their restaurants because they don’t want to risk exposing …
Document, Document, Document, everything you do around COVID-19
If you don’t document it, it didn’t happen. The FDA has recently stated that restaurants should start Pre-Screening their employees and taking their temperatures to determine if the employee is safe to work that shift. This is an update to current ADA procedures Section 501. This guidance was updated because of the COVID-19 pandemic. I …
Order Up Podcast: Contactless Payment Is Going To Be A Must Have Moving Forward
Episode, 31 – Contactless Payment Is Going To Be A Must Have An Interview With Laurent May From Ready We recently interviewed Laurent May from Ready To Pay. Laurent discusses the different contactless payment options that are available from their company. He gives you a sense of set-up times and costs as well. Contactless Payment …