If you’re not holding your team accountable for running the restaurant your way, then your employees are running it their way. SHOCKER, they are doing what they think is best (or sometimes easiest for them) and not necessarily what is best for the restaurant. They are typically less experienced so what can you expect? Over the …
Tommy Yionoulis
I've been in the restaurant industry for most of my adult life. I have a BSBA from University of Denver Hotel Restaurant school and an MBA from the same. When I wasn't working in restaurants I was either doing stand-up comedy, for 10 years, or large enterprise software consulting. I'm currently the Managing Director of OpsAnalitica and our Inspector platform was originally conceived when I worked for one of the largest sandwich franchisors in the country. You can reach out to me through LinkedIn.
Shift Readiness Separates Great Restaurants from Good Enough Restaurants
We are going to do a deep dive into the concept of restaurant shift readiness. Shift readiness is making sure that your restaurant is 100% ready for each meal period from a: cleanliness, stock (FOH/BOH), food taste, freshness, and safety perspective so that you can make the most of your sales opportunity each shift in …
Increase Employee Productivity
With the 100% turnover rate in the industry and some of the lowest nationwide unemployment in years, according to Modern Restaurant Management’s Success Survey 60% of restauranteurs indicate that finding and retaining employees was the top area of opportunity in the industry. #3 was attracting/retaining customers. #4 on the survey was optimizing speed and efficiency to …
Order Up Podcast – Interview with Michael Pullman
Scheduling doesn’t have to suck. I know that the government is trying to make it as horrible as possible when it comes to labor laws. Listen to this interview with Michael Pullman with Zuus Dynamic Scheduling to learn more about scheduling software and how it can help you navigate the new labor laws and save you …
Using Daily Checklists on the OpsAnaltiica Platform as Field Team Force Multiplier
The traditional field structure in multi-unit restaurant organizations starts at the restaurant level and goes to an Area Mgr or Director, eventually rolling up to a VP of Ops and COO. For bigger organizations, there is obviously going to be more layers of management between the store and top people. The person with the hardest …
The OpsAnalitica Way – The Secret to Running Better Multi-unit Operations
Introduction OpsAnalitica is a restaurant Ops Excellence platform that makes it easier to manage multi-unit restaurant organizations. With the OpsAnalitica platform you are able to script out the perfect shift from a guest readiness, food quality and safety perspective.  Most importantly, you are able to hold your teams accountable to executing your plan. We know that …
Creating and Executing a World Class Restaurant Audit Program
Restaurant Audits, OER’s, Quality Inspections are just some of the names that restaurant/hotel chains use to describe their location audit process. The names are different, but the intent is the same, get a fresh set of eyes on the location and measure how they are doing vs. the brand standards. Remember the reason you conduct …
The number one metric driving cloud software is…
It’s called Customer Success, and it’s going to be one of the major forces—perhaps the overall #1 driver—that will reshape the cloud-computing industry in 2018. Bob Evans Bob Evans recently wrote a great article in Forbes about Customer Success and how it is one of the biggest drivers for cloud companies. I highly recommend that …
Finding, Hiring, and Keeping Great People Identified as Number 1 Restaurant Management Issue
We recently asked our email list of over 9,000 recipients “what was their biggest restaurant operations issue?” The unequivocal 1st place answer was: Finding, Hiring, and Keeping employees. Which sucks for me because I don’t have a magic solution to this issue, especially one that I can make money on. To be a service to …
Emails Stink – Tasks Rule
How many emails do you get a day? The average worker receives about 80ish emails a day and sends around 30. Email was originally invented to get rid of paper interoffice memos. It has obviously morphed into so much more than that, it has become so ubiquitous in our lives that most of us can’t …