One of the most transformative changes in the history of the retail/hospitality industry was the invention of the POS System. Replacing the siloed cash register and giving brands real-time access to sales data did more to drive multi-unit operation expansion than any other technology. Prior to wide adoption of POS systems most chains only operated …
Tommy Yionoulis
I've been in the restaurant industry for most of my adult life. I have a BSBA from University of Denver Hotel Restaurant school and an MBA from the same. When I wasn't working in restaurants I was either doing stand-up comedy, for 10 years, or large enterprise software consulting. I'm currently the Managing Director of OpsAnalitica and our Inspector platform was originally conceived when I worked for one of the largest sandwich franchisors in the country. You can reach out to me through LinkedIn.
OrderUp Interview with CEO of Chill-N Ice Cream
David Leonardo shares their plans for growth in the frozen desert segment. Learn about nitrogen ice cream and what makes it so great! Check out the interview below or subscribe through your favorite podcast app.
OrderUp Interview with Chief People Office for Riot Hospitality Group
Tommy talks to Taylor Bell of Riot Hospitality Group about the state of the industry today and going forward. How they have managed through the pandemic and more. Check it out below or subscribe through your favorite podcast app.
OrderUp Interview with Julia Kessler
Tommy talks to Julia, Co-founder of Nix and Kix Beverage Company, about their crowd funded fundraising, the competitive beverage industry and more. Check it out below or subscribe through your favorite podcast app.
OrderUp Interview with Richard Bexon
Tommy discusses managing a travel company midst a pandemic and how they use data to drive their business forward. Check out the interview below or subscribe on your favorite podcast app.
Better Area Manager Performance = Better Location Performance
One of our clients told us recently, “I never want to lose a day, because it’s gone forever.” His company owns and operates several hundred restaurants. What he was referring to was the perishability of our service based products. If you have a day where your locations are closed, or are not operating greatly causing …
Every Business Has Issues
There is one common denominator between all multi-location operators. Every restaurant company has identified an issue that is bugging them, that is costing them customer satisfaction, sales, profits, or all three. Every successful restaurant company is always focusing resources to address these issues as they identify them. One of the most interesting things that I’ve …
Interview with Steen Sellers – Restaurant Training, Sanitation Expert, and Ops Guru
Interview with Bob Dupree – Restaurant Playbooks Training Solutions
Operations Data & Speed of Service
Operations data are the data points that are generated every meal period in a restaurant that directly affect sales and profitability. Let’s break it down: Marketing activities remind your customers that you still exist. People come in to eat at your restaurant. You serve them food (operations) They pay and leave either happy or sad, …