In this economic and political climate, the restaurant industry is feeling the pressure both from the supply chain and from the government. We have had to endure supply chain disruptions, inflationary pressures and the weakening of the dollar, and legislation that is increasing labor costs at an unsustainable rate. Restaurants have raised prices in the …
Tommy Yionoulis
I've been in the restaurant industry for most of my adult life. I have a BSBA from University of Denver Hotel Restaurant school and an MBA from the same. When I wasn't working in restaurants I was either doing stand-up comedy, for 10 years, or large enterprise software consulting. I'm currently the Managing Director of OpsAnalitica and our Inspector platform was originally conceived when I worked for one of the largest sandwich franchisors in the country. You can reach out to me through LinkedIn.
Restaurant Chain Leadership is Suffering from Quickfixitis!
Let’s start with a simple truth—there are a lot of leadership teams that are out of ideas and don’t have any levers to pull to fix their businesses. When faced with a long arduous process of getting back to basics that isn’t going to yield any significant returns for a long time or implementing a …
Checklist Compliance is your Operations Canary in the Coal Mine
In the fast-paced world of business, staying ahead of the curve is essential. While many factors contribute to a company’s success, there’s one often-overlooked aspect that can serve as an early warning system for trouble on the horizon: checklist compliance. Daily checklists may seem mundane, but they are a powerful indicator of future trends in …
How Checklists Affect Store Sales & Profits
Every multi-location operator has checklists, SOPs, and logs, that they develop to standardize their operations across all locations every shift.  Having these processes is the only way to set a brand standard, and to provide a consistent guest experience to your customers at every location. The issue operators face isn’t having processes, it is that …
Elevating Franchise Success: How Franchise Business Consultants and OpsAnalitica Transform Operations and Relationships
Introduction In the dynamic landscape of the restaurant industry, the role of Franchise Business Consultants (FBCs) is pivotal in achieving operational excellence and ensuring a seamless franchise experience. FBCs serve as the vital link between corporate management and individual restaurant locations, overseeing diverse aspects such as compliance, training, and quality standards. Establishing and nurturing strong …
The Numbers Are In – Using the OpsAnalitica Platform Increases Customer Sat & Sales
Introduction: As the Co-Founder of OpsAnalitica, I am thrilled to share with you the remarkable results we have achieved by implementing our operations management platform in various businesses. When we started this venture, we understood the pivotal role that daily checklists play in enhancing store performance. Based on our real-world experience, we designed OpsAnalitica to …
Customer Service Sucks Right Now & It Represents a Massive Opportunity
It felt like the bad customer service started during the pandemic, but it was somewhat understandable back then. People weren’t working, and the supply chain had been massively disrupted. We were all dealing with unprecedented challenges, so we gave businesses a pass on their subpar customer service. But now, in 2023, the supply chain is …
There is No Cheat Code for Growing Sales
I was recently engaged in a conversation with the founder of an Online Review Management firm, who shared a striking observation. He expressed how numerous restaurant companies were wasting significant amounts of time and money in search of a shortcut or cheat code to increase sales. It seemed that many executives were relentlessly chasing after …
The Compelling Evidence that Daily Checklists Increase Sales
For years, OpsAnalitica has been committed to unlocking the true value of using our platform to manage your daily checklists and field teams. We have witnessed our clients achieve remarkable increases in customer satisfaction at their stores with high OpsAnalitica Completed percentages. In fact, it’s common for these locations to enjoy a whopping 90% higher …
All-in-one Solutions Vs. Point Solutions: Why Point Solutions are Better.
When it comes to choosing software for your business, you have two options: point solutions or all-in-one solutions. While all-in-one solutions may seem like the obvious choice at first, point solutions like OpsAnalitica can actually offer more value and better results. Here are some key differences between the two: Focus All-in-one solutions try to be …