I’m sure you have experienced this a million times…. I’m going to share a story from my days bartending in a very busy mountain town. Spring break was one of the busiest times of the year. Two-hour waits for dinner and up to an hour wait for lunch. No real break between the …
Erik Tversland
Using Data to Make Hiring Decisions
I caught an article on Hospitality Technology talking about restaurants using data to make hiring decisions. The article, Hiring Seasonal Millennials: How Restaurants Can Rely on Big Data to Build a Better Workforce, suggests rather than the traditional hiring methods of scanning resumes and gut instinct that restaurant managers should look to data to take the …
Dunkin Brand CEO Blasts NY State
The NRA posted this article today where Dunkin’ Brands CEO Nigel Travis was critical of NY State lawmakers. Below are excerpts and you can view the entire article by clicking here. Dunkin’ Brands Group Inc. CEO Nigel Travis criticized New York State lawmakers Thursday for “choosing to skirt the legislative process” by appointing a wage …
The Importance of Line Checks
I recently stumbled upon a great blog post written by George Barton entitled: “Line Checks: Why So Important?”. To view the original post on Nightclub.com click here. Here are the points he makes that I felt were top notch. All scheduled managers during all shifts should participate in conducting line checks. This is an on-going …
The Customer Experience & Mobile Apps
I saw an article on the Missouri Restaurant Association website where SmartBrief talked to Maya Mikhailov, chief marketing officer of GPShopper. She brings up some great points around restaurants and retailers using data and apps to interact with customers. Data is being used all over the business to help influence decisions and drive sales. Here are some …
How do you use your operations data?
So you are collecting operations data every day, probably every shift, but what are you doing with it? If you are like most operators you are filing it in a drawer in the GM’s office never to be seen again. But what a waste of time and data. Why go through the exercise if nobody …
Prices Are Starting To Rise
A couple of interesting stories came out today in the restaurant industry. One, which is not such good news for Subway, being that Jarrod’s house got raided this morning in connection with an investigation into child pornography. That will certainly bring on some unexpected brand damage. The other being that Starbucks is raising prices on …
Inspect What You Expect
The only way to get the results that you want as a manager is to inspect what you expect. If you want consistent daily execution, you will have to inspect daily. Click here to download our Better Practices Guide to Self Inspecting I’ve heard that if you do something 13 times it becomes …
St. Louis Minimum Wage Increase
Here locally in St. Louis, like many other cities in the country, the discussions around the minimum wage increase to $15/hr have been going back and forth for some time now. The St. Louis Business Journal posted an article today on the subject, “Facing business backlash, the city plans tweak to minimum wage hike“. I’ll …
More Tech Is An Expectation From Consumers
NRN.com posted an article highlighting early results from a survey currently being conducted by Technomic out of Chicago. The survey focuses on how certain restaurant brands are performing as it relates to using technology to better the consumer experience. The four categories the survey focuses on are; loyalty programs, free WiFi, online ordering, and mobile …