Tommy talks to Taylor Bell of Riot Hospitality Group about the state of the industry today and going forward. How they have managed through the pandemic and more. Check it out below or subscribe through your favorite podcast app.
restaurant employees
Fighting Norovirus with OpsAnalitica
There is no medical cure for Norovirus; if you contract it you simply have to ride it out. That doesn’t mean that there isn’t anything you can do as a multi-unit restaurant manager to protect your restaurants, brand, and profits. With Norovirus, the best offense is going to be a good defense. Here are some …
Today’s Struggles of Restaurant Management
It is hard to believe that I got my first restaurant job 30 years ago. Â I was fourteen years old; I remember because I had to get a work permit, I was a grill cook at a Jerry’s Subs and Pizza in the Columbia Mall. I got my hotel restaurant degree 8 years later, and …
Is Tipping Near Extinction?
I’ve noticed a ton of press recently about restaurants going moving to an all inclusive menu or no tipping policy. Back in February we posted a blog, Time to End Tips?, on the topic and it got heated to say the least in the comments and on our social media channels. Click here to read that …
Same Store Sales Increase in August
Driven by Fast Casual, the restaurant industry posted strong same store sales in August according to the Black Box Intelligence report.  Here are some of the stats from the Nation’s Restaurant News article: 1.7% increase in same store sales in August YTD same store sales up 2.2% The industry can post it’s 5th straight quarter of …
Restaurant Delivery Services
I came across two articles today discussing restaurant delivery services, specifically in Seattle. One on Geek Wire and the other on The Stranger. Both of them were very different in the story they were telling which was interesting. The Stranger talks about how Postmates is reeking havoc on the restaurant industry. Mainly causing “resentment” between …
Staffing Challenges in North Jersey
An article over the weekend in The Record interviews a few folks in the restaurant industry in norther New Jersey about some of the challenges they are facing around finding and keeping employees. It’s not just isolated to one specific function, but all employees in all departments that are becoming increasingly more difficult to staff. …
Slower Restaurant Employment Growth in San Fran & Seattle
A preliminary look into employment data by Forbes Contributor Stephen Bronars points to slower employment growth since the minimum wage increases in San Francisco and Seattle. In the article Higher Minimum Wages in San Francisco and Seattle Mean Fewer Restaurant Jobs takes a look at year over year quarterly changes in employment averages. Here are …
You Are Only As Good As Your Staff
In our business, the people business, we rely heavily on our vast staff who service our customers with the same passion that we do when we’re on the front lines.  Guest perception will make or break your business. You need to make sure that each and every customer interaction is at it’s highest level …