I first heard of Broken Windows Theory in the book Freakonomics. A synopsis of the theory is that there are social norms and expectations of how things are supposed to be. When expectations aren’t met then society reacts poorly by lashing out. The example that is commonly cited is an empty building in a city, if …
Responsibility
St. Louis and Kansas City face citywide minimum wage mandates
Got the article below emailed to me from the Missouri Restaurant Association regarding minimum wage mandates being proposed for the cities of St. Louis and Kansas City. Like many cities/states across the country the push for $15/hour minimum wage is gaining momentum in MO as well. The bills being proposed in MO seem to be …
Restaurant Slammed Out Of Nowhere
There’s a great article in The Onion talking about a scary situation where Martha’s Cafe in Fayetteville, AR all of a sudden got super busy on a random Tuesday. Apparently 30 people showed up all at once and the mayhem ensued. It was a situation where nobody, even the manager, expected this to happen in the slightest …
What Happened to the Inspection Data?
“PC Load Letter? What the F*#@ does that mean?” – Michael Bolton Every day, every shift we conduct our line checks and pre-shift inspections with the tried and true tools that have been available to us forever: a clipboard, pen, and paper. It’s great! We accomplish our goal of documenting this data, but where …
Yelp Wrap-up
On May 7th, we posted a blog What’s the deal with Yelp, the purpose of the blog was to get feedback from the restaurant community on some of the rumors we had heard about Yelp. We post our blogs through multiple social media outlets, and a lot of them allow comments on the post. …
Credit Card Liability Shift & the Effect on Restauranteurs
Come October 1, 2015 there are big changes coming to the payment industry. The US is the last major market that is still using the old swipe and sign cards. The familiar card technology is blamed for the fact that the US accounts for nearly half of the world’s credit card fraud while only accounting for …
FOH Readiness Checklist
I’m sure you have experienced this a million times…. I’m going to share a story from my days at bartending in a very busy mountain town. Spring break was one of the busiest times of the year. Two-hour waits for dinner and up to an hour wait for lunch. No real break between …
Making the Most of Your 30-Day Free Trial – Part 1
As more and more cloud apps are being designed for business consumers, the 30-Day Free Trial is becoming more and more common in the corporate setting. OpsAnalitica, my company, offers a 30-Day Free Trial for our Inspector App. The Free Trial is not a new concept; it is one of the best sales models for …
Bad Manager vs. Good Manager Part II
Restaurant Managers Without Line Check Technology Are Just “Putting Out Fires With Gasoline!” “Lexi” Without A Line-Check App vs. “Lexi” With a Line Check App, With OpsAnalitica to the Rescue. Don’t be embarrassed if the person we describe sounds exactly like you. Actually, it may be you, but not for long. You won’t have to read far …
Bad Manager vs Good Manager Part I
Restaurant Managers Without Line Check Technology Are Just “Putting Out Fires With Gasoline!” “Lexi” Without A Line-Check App vs. “Lexi” With a Line Check App, With OpsAnalitica to the Rescue. Don’t be embarrassed if the person we describe sounds exactly like you. Actually, it may be you, but not for long. You won’t have to read far …