In this episode Tommy Interviews Nick Moschetti, GM Of The Brown Palace Hotel To learn more – Click Here: www.brownpalace.com/
operations consistency
Interview With Mohamed Abdelaziz – Assistant General Manager Four Seasons
In this episode Tommy Interviews Mohamed Abdelaziz, Assistant General Manager Four Seasons To learn more – Click Here: www.fourseasons.com
Interview With Chris Matherne – Above Store Leader Take – 5 Oil
In this episode Tommy Interviews Chris Matherne, Above Store Leader Take – 5 Oil To learn more – Click Here: www.take5oilchange.com/
Interview With Marianne Rutz – Founder Rutz Consulting
In this episode we interview Marianne Rutz – Founder of Rutz Consulting. What I really enjoyed about this interview was learning how the call center industry is so similar to the Hospitality Industry. Also, how running great operations directly affects the call centers. To learn more – Click Here: rutzconsulting.com
Interview With Robin Graf – COO The Lodge Of Four Seasons
In this episode we interview Robin Graf, COO The Lodge Of Four Seasons. 4seasonsresort.com/ Listen below or subscribe wherever you get your podcasts.
Interview with Steen Sellers – Restaurant Training, Sanitation Expert, and Ops Guru
Pencil Whipped Checklists Steal Sales & Profits
We did a survey and asked over 100 restaurant managers and owners a very simple question. “Do you think your teams are completing their paper checklists accurately?” 94% of those surveyed said that their teams WERE NOT completing their checklists accurately. I used to think that the industry just didn’t care about pencil whipping. Now …
Filling out vs. Completing Checklists (there’s a big difference)
Pretty much everyone that we speak to tell us that they do checklists daily, every shift, in order to get their restaurants ready to serve guests. About 80% are doing them on paper. Of those 80%, 94% believe that they are getting pencil whipped. Meaning that they can tell someone simply filled out the checklist …