Full-service restaurants are unique in American business in that the incentive systems for service employees are perfectly aligned with the goals of the business. It is an amazing sight to see employees working to benefit themselves and simultaneously benefitting the owners and managers of the establishment. Allow me to explain. Servers in restaurants make a …
employee motivation
How to Drive Consistent Daily Execution
There are two ways that you can drive consistent daily execution in your operations: You can nag and set reminders for your staff to do things, basically micromanage every aspect of your operations. You can hire and train the right staff then integrate them into the operations, teach them why you do certain things and …
Is Tipping Near Extinction?
I’ve noticed a ton of press recently about restaurants going moving to an all inclusive menu or no tipping policy. Back in February we posted a blog, Time to End Tips?, on the topic and it got heated to say the least in the comments and on our social media channels. Click here to read that …
You Are Only As Good As Your Staff
In our business, the people business, we rely heavily on our vast staff who service our customers with the same passion that we do when we’re on the front lines.  Guest perception will make or break your business. You need to make sure that each and every customer interaction is at it’s highest level …