We’re always talking about “driving accountability” and “holding our managers accountable”, but what does that mean? For a multi-unit operator accountability can make or break your business.You need to know that policies and procedures that you have put into place and trained your staff to perform are actually getting done every shift. You …
Due Care
Do third party inspection programs drive consistent daily execution?
It’s hard to believe that having a 3rd party inspection service show up twice a year, maybe once per quarter (we very rarely see this), has a big impact on the daily execution of operations. Anyone can be great for a day or a shift with some notice. But to be great every shift …
FOH Readiness is Key
I’m sure you have experienced this a million times…. I’m going to share a story from my days bartending in a very busy mountain town. Spring break was one of the busiest times of the year. Two-hour waits for dinner and up to an hour wait for lunch. No real break between the …
How do you use your operations data?
So you are collecting operations data every day, probably every shift, but what are you doing with it? If you are like most operators you are filing it in a drawer in the GM’s office never to be seen again. But what a waste of time and data. Why go through the exercise if nobody …
Essentials of a SMART Pre-shift Inspection
Baselines are covered first. The SMART Pre-Shift Inspection Protocol captures data that is essential to operations and inspections (fridge temps, food temps, locations of sanitizing buckets…everything you need for CYA moments and health inspections). But the SMART Pre-Shift Inspection Protocol also collects the seemingly extraneous data that could be far more telling than the fact …
“Moneyball approach ” to managing multi-location restaurants
The question is: Which data? What things should our “Moneyball scouts ” be looking at? That’s where SMART Pre-Shift Inspection Protocols come into play. With the SMART Pre-Shift Inspection Protocol, you can leverage your workforce to collect data, which will let you draw correlations between operations, sales, and costs. That will help you determine your shortest path to …
What are SMART Pre-shift Inspections?
At OpsAnalitica, we are big believers that conducting consistent daily inspections drives better operations, safer restaurants, and increases profitability. We are such big believers we have developed our pre-shift inspection methodology, the SMART Pre-Shift Inspection. We will be hosting a 30-minute webinar on SMART Pre-shift inspections on Tuesday July 14th at 3:00 pm central time. Click …
Inspect What You Expect
The only way to get the results that you want as a manager is to inspect what you expect. If you want consistent daily execution, you will have to inspect daily. Click here to download our Better Practices Guide to Self Inspecting I’ve heard that if you do something 13 times it becomes …
Operations, Data, & Reporting in Restaurants
This week we are going to be doing a deep dive into restaurant operations, data, and reporting in the industry. We are going to be exploring areas of the restaurant business where operators could be collecting more data, what that data could tell them, and strategies to collect data. The restaurant industry as a whole …
What Happened to the Inspection Data?
“PC Load Letter? What the F*#@ does that mean?” – Michael Bolton Every day, every shift we conduct our line checks and pre-shift inspections with the tried and true tools that have been available to us forever: a clipboard, pen, and paper. It’s great! We accomplish our goal of documenting this data, but where …