There are two ways that you can drive consistent daily execution in your operations: You can nag and set reminders for your staff to do things, basically micromanage every aspect of your operations. You can hire and train the right staff then integrate them into the operations, teach them why you do certain things and …
data analytics
Due Care, What Does it Mean in Restaurants
Due Care – What does it mean in restaurants? from Erik Tversland
New FDA Rules mean more Manufacturer Self-Inspections
The new FDA rules that were released this month are going to mandate that manufacturers take more responsibility for their facilities. Â Here are the points that I found most interesting: Tainted foods — including recent examples such as spinach, cantaloupe and ice cream — sicken 1 in 6 Americans — or 48 million people — …
What is accountability in restaurant operations?
We’re always talking about “driving accountability” and “holding our managers accountable”, but what does that mean?  For a multi-unit operator accountability can make or break your business.You need to know that policies and procedures that you have put into place and trained your staff to perform are actually getting done every shift.  You …
Predictive analytics helps Chicago prioritize restaurant inspections
Found a really cool article on how the city of Chicago teamed up with the Civic Consulting Alliance and researchers from Allstate Insurance’s Quantitative Research & Analytics Department to put together a predictive model using 311 calls, previous inspections, permits, and other data points to identify high risk restaurants.  Here is what I found most …
Running Restaurants is Getting Harder – Part 3
To read part two click here Labor cost is another issue that is going to affect restaurant operations. We can’t just look at labor as bodies and do we have enough. We are going to have to redesign our entire operations strategy to minimize labor and operating complexity so we can operate with fewer people …
The Hidden Benefit Of A Consumer App
I heard an ad on the radio today for Subway’s new app. It’s another app aimed at making the dining/user experience better at Subway. There are a ton of apps being developed in the industry right now in this space. Interacting with the customers in a digital way to make things quicker and easier thus …
FOH Readiness is Key
I’m sure you have experienced this a million times…. Â I’m going to share a story from my days bartending in a very busy mountain town. Â Spring break was one of the busiest times of the year. Â Two-hour waits for dinner and up to an hour wait for lunch. No real break between the …
Using Data to Make Hiring Decisions
I caught an article on Hospitality Technology talking about restaurants using data to make hiring decisions. The article, Hiring Seasonal Millennials: How Restaurants Can Rely on Big Data to Build a Better Workforce, suggests rather than the traditional hiring methods of scanning resumes and gut instinct that restaurant managers should look to data to take the …
Operations Data Use Cases Finale
In yesterday’s post, Operations Data Use Cases. We discussed two Ops Data use cases and how Ops Data could be used to make better decisions, drive better operations, and run more profitable restaurants.  In Today’s blog post, we are going to discuss one more use case and draw some conclusions. Line Pars Do you check that your …