Operations Data & Speed of Service

Operations data are the data points that are generated every meal period in a restaurant that directly affect sales and profitability.  Let’s break it down: Marketing activities remind your customers that you still exist.  People come in to eat at your restaurant.  You serve them food (operations) They pay and leave either happy or sad, …

Maybe You Shouldn’t Do Checklists

How could paper checklists be bad?  Paper checklists are bad because people pencil whip them or lie on them.  We recently conducted a survey of over 100 restaurant owners and managers.  94% of respondents believed that their teams weren’t completing their checklists accurately. Which raises the question; why would a sane person have their team …

Free Management by Exception Webinar

We would like to invite you to our Running Better Restaurants in Less Time webinar, on 11/5/2015 at 3:00 pm Central, click here to register. This webinar is going to be packed full of best practices around managing your restaurants by exception. Management By Exception (MBE):  is a practice where only significant deviations from set standards, ex: unsafe temperatures …