In yesterday’s post, What is Operations Data. We discussed the importance of Operations Data (Ops Data) and how it could be used to make better decisions, drive better operations, and run more profitable restaurants. In Today’s blog post, we are going to discuss more Ops Data use cases. Is your manager any good? The GM of a …
Technology
The Customer Experience & Mobile Apps
I saw an article on the Missouri Restaurant Association website where SmartBrief talked to Maya Mikhailov, chief marketing officer of GPShopper. She brings up some great points around restaurants and retailers using data and apps to interact with customers. Data is being used all over the business to help influence decisions and drive sales. Here are some …
More Tech Is An Expectation From Consumers
NRN.com posted an article highlighting early results from a survey currently being conducted by Technomic out of Chicago. The survey focuses on how certain restaurant brands are performing as it relates to using technology to better the consumer experience. The four categories the survey focuses on are; loyalty programs, free WiFi, online ordering, and mobile …
Operations, Data, & Reporting in Restaurants Part III
Thank you for following this blog series on restaurant operations, data, and reporting. In Tuesday’s post, we discussed BOH data collection and what items you could be tracking that could help you improve operations and run more profitable businesses. To read Tuesday’s post click here. One last thought on BOH operations data collection. A lot …
Operations, Data, & Reporting in Restaurants Part II
Yesterday we explored the importance of operations data, different ways to capture operations data, and where it could be used to make better decisions. If you didn’t see, yesterday’s blog post clicks here. A quick summary of yesterday’s post, the restaurant industry needs to be collecting and analyzing operations data with the easily available register and …
Operations, Data, & Reporting in Restaurants
This week we are going to be doing a deep dive into restaurant operations, data, and reporting in the industry. We are going to be exploring areas of the restaurant business where operators could be collecting more data, what that data could tell them, and strategies to collect data. The restaurant industry as a whole …
Free mobile app to reduce wait times
I caught this article on Fast Casual about another consumer mobile app aimed at speeding up guest turn around times. Split is an app designed to allow consumers to pre-order takeout, pay bills and split checks from their smartphones. They boast that it’s free. I’m guessing it’s free for consumers, but restaurants have to pay to …
Let’s take a look at your temp logs and line checks
Depending on where you operate, the first thing that the local health inspector will ask for when they show up randomly is something to the tune of “let’s take a look at your temp logs and line checks for the past month”. Depending on how organized your operations are this can be an easy …
Grub Hub Can Be Too Much for Some Restaurants
The Wall Street Journal wrote a great article on the new restaurant business model of delivery only, entitled GrubHub Looks Beyond the Sit-Down Restaurant for Growth. Here are the points that we found most interesting in this article: GrubHub expects its base of more than 5 million home diners to place more online orders for food …
OpsAnalitica Supports Standardized Health Inspection Data (LIVES)
We are in complete support of the LIVES program. Here are some of the key points from the article: LIVES stands for Local Inspector Value Entry Specification. LIVES will standardize health inspection scores across the country on a scale from 0 to 100. Click here to watch a video on SOCRATA Right now, health authorities operate …