The Training Conundrum is when an organization launches a new system or program to their employees. They do everything right but they get horrible adoption because they aren’t able to hold their teams accountable to using the new system. They determine, incorrectly, that the reason the system rollout failed is because we didn’t answer every …
Restaurant Industry
What is the Difference between a Suggestion and a System? Accountability!
A lot of managers are frustrated that their teams and their employees aren’t performing to the level that they expect. We’ve all been there, we ask our teams to do stuff, we train them on how to do it, we explain the why behind it, we even give them a due date. Then it doesn’t …
Interview With Michael Attias – Founder Of CaterZen
In this episode we interview Michael Attias Founder of CaterZen. What I really enjoyed about this interview was hearing about how CaterZen evolved and how it is helping their customers do better and sell more catering. To learn more – Click Here:Â www.caterzen.com/
Interview With Chad Horn – Co – Founder Devour – Bringing The Blockchain To Restaurants
In this episode we interview Chad Horn – Co-founder of Devour. What I really enjoyed about this interview was learning about the blockchain, crypto currency, and NFT’s. How Devour is bringing the blockchain to the hospitality business. To learn more – Click Here:Â devourtoken.com
Interview With Michael Liu – Exec VP Of Ops for Just Kitchen
In this episode we interview Michael Liu – Exec VP Of Ops for Just Kitchen. What I really enjoyed about this interview was hearing about the explosive growth that Just Kitchen has achieved in just 18 months. To learn more – Click Here: invest.justkitchen.com
The Importance and Value of Checklists – From the Master, Atul Gawande
I’ve read Atul Gawande’s The Checklist Manifesto. I’ve listened to it. I’ve read it again. I’ve watched his Youtube Videos about Checklists. I’m a GawandeHead which isn’t a real thing, I just made it up #gawandehead. He makes so much sense and he has articulated everything about the power of checklists that I wish I …
Interview With Lee Sample – Lee Discusses How Qdoba Uses OpsAnalitica To Manage Food Recalls
In this episode we interview Lee Sample – this episode is a little different, we learn how Lee and Qdoba use the OpsAnalitica platform to manage food recalls. We specifically discuss the most recent apple sauce recall. To learn more – Click Here: qdoba.com
Interview With Todd Woods – Owner Of Iceberg Drive Inn Herriman, Ut
In this episode we interview Todd Woods – Owner Of Iceberg Drive Inn Herriman, Ut. What I really enjoyed about this interview was learning about Todd’s journey from successful multi-unit operator who sold his stores and going back to single store operator. To learn more – Click Here: icebergdriveinn.com/
Interview With Stephen Stoll – COO Of Restaurants For Maverick Hotels And Restaurants
In this episode we interview Stephen Stoll – Restaurants For Maverick Hotels And Restaurants. What I really enjoyed about this interview was learning about the challenges of running a 30,000 sqft restaurant. To learn more – Click Here: maverickhotelsandrestaurants.com/
Interview With Audrey Hogan – COO Of Time Forge
In this episode we interview Audrey Hogan – COO Of Time Forge. What I really enjoyed about this interview was learning about the studies that Time Forge conducted on the labor crisis and the insights about what is really happening. This is a must listen. To learn more – Click Here: timeforge.com/