Speed of service is one of the most important metrics that are tracked in a restaurant. It has an immense impact on sales. If you’re doing a great job you will maximize sales for your shift. If you aren’t you are losing customers to long lines at the drive thru or register. It doesn’t make …
Tommy Yionoulis
I've been in the restaurant industry for most of my adult life. I have a BSBA from University of Denver Hotel Restaurant school and an MBA from the same. When I wasn't working in restaurants I was either doing stand-up comedy, for 10 years, or large enterprise software consulting. I'm currently the Managing Director of OpsAnalitica and our Inspector platform was originally conceived when I worked for one of the largest sandwich franchisors in the country. You can reach out to me through LinkedIn.
Pencil Whipped Checklists Steal Sales & Profits
We did a survey and asked over 100 restaurant managers and owners a very simple question. “Do you think your teams are completing their paper checklists accurately?” 94% of those surveyed said that their teams WERE NOT completing their checklists accurately. I used to think that the industry just didn’t care about pencil whipping. Now …
Stream Live Sanitation Activity Counts to Your Website
Customers Will Not Eat at Restaurants that Aren’t Actively Sanitizing and Cleaning Don’t take our word for it, check out these charts from Datassential and Nation’s Restaurant News. provided by Datassential Updating your FOH Sanitation and Operations standards is a must as we start to re-open dining rooms. It’s not going to be enough to …
Employee & Customer Temperature Checks will Make Restaurants Safer but could also increase Discrimination Claim Risk
The FDA has stated that it would like restaurants to Pre-Screen Employees by taking their temperatures and asking them questions about their potential exposure to COVID-19. For more info check out our blog: The FDA Has Stated that you Should Take Employee Temperatures Before Their Shift California has starting releasing guidance on new required procedures …
Take-Out/Drive-Thru ScoreCard
I was speaking with a buddy of mine yesterday, he is a Franchise Business Consultant for a national burger chain. He mentioned to me that some of his franchisee’s don’t want him in the restaurants right now. The franchisees don’t want their above store leaders in their restaurants because they don’t want to risk exposing …
Document, Document, Document, everything you do around COVID-19
If you don’t document it, it didn’t happen. The FDA has recently stated that restaurants should start Pre-Screening their employees and taking their temperatures to determine if the employee is safe to work that shift. This is an update to current ADA procedures Section 501. This guidance was updated because of the COVID-19 pandemic. I …
Order Up Podcast: Contactless Payment Is Going To Be A Must Have Moving Forward
Episode, 31 – Contactless Payment Is Going To Be A Must Have An Interview With Laurent May From Ready We recently interviewed Laurent May from Ready To Pay. Laurent discusses the different contactless payment options that are available from their company. He gives you a sense of set-up times and costs as well. Contactless Payment …
The FDA Has Stated that you Should Take Employee Temperatures Before Their Shift
We have created a Free Employee Health Verification Process that you can use to Pre-Screen your employees. Check out this short video describing the process. Here is the link to the FDA Site, you should visit this page because it has tons of secondary links to CDC guidance on everything you need to know right …
Reduce Ops Expenses without Sacrificing Customer Satisfaction
Cutting Costs and Optimizing Field Teams The only way we are going to make it through this COVID-19 crisis is to simultaneously cut costs while pivoting a large portion of our resources to maximize our take-out, drive-thru and delivery sales channels. If we can do this quickly, we can adapt to the lower sales during …
Should I Start Taking My Employees Temperatures?
Since the WHO and CDC have declared that we are in the midst of a COVID-19 Pandemic, the EEOC has allowed the taking of employee temperatures. I recently was a panelist on a webinar hosted by the World Health Congress & The Validation Institute and I was able to discuss the taking of employee temperatures …