Restaurant checklists are like condoms; nobody wants to use them, but they work. I recently read the Checklist Manifesto by Atul Gawande, and he articulated perfectly everything that we have been preaching here at OpsAnalitica and so much more. Please enjoy some paraphrased quotes from the Checklist Manifesto. 1. Here, then, is our situation at …
December 2015
Flavorless Pizza
Last weekend I ordered pizza from a new place in our neighborhood that we had never tried. We had friends over, and they swear by this place, so we gave them a shot. The pizza was flavorless. My friend who orders from them regularly commented on how the pizza wasn’t up to par. My guess …
7 Tips for Faster Better Line Checks
Pre-shift line checks are a requirement for running a successful restaurant. Line checks provide management the ability to inspect their restaurant before the meal period to: Ensure that they are stocked properly, Pars The right food is on the line, FIFO That everything is safe to serve, Temperature Control The correct serving ladles and spoons …
How Checklist Tags Help Reduce Food Cost
Question and response tagging. Sounds great doesn’t it? Well… What is it? Ok let’s take a look at what question and response tagging is and what it means to your checklists and operations data. It is hugely beneficial and saves you one of your most precious resources. Time. And we all know what time is. …
Chipotle’s Woes Could Happen to Any of Us
A couple of years ago I met with a Chipotle Director to show him the Inspector app of that time. My hope going into the meeting was that he would have been so blown away that he would have walked us into the VP of Ops office. He didn’t, full disclaimer, he wasn’t officially speaking …
Inspection, Managerial and Custom Reports
We have spent all of 2015 to get to this point; our data warehouse is up and running, and we are releasing our first set of managerial reports. Let me explain how reports work in the OpsAnalitica platform. We have three types of reports: Inspection, Managerial and Custom: Inspection Reports: consist of summary views of …
Why Getting Rid of Tipping in Full Service Restaurants is Stupid
Full-service restaurants are unique in American business in that the incentive systems for service employees are perfectly aligned with the goals of the business. It is an amazing sight to see employees working to benefit themselves and simultaneously benefitting the owners and managers of the establishment. Allow me to explain. Servers in restaurants make a …
Checklists May Become An Integral Part Of The Food Code
More responsibility and awareness might be coming for restaurant managers based on information coming out of the 10th Annual Nation’s Restaurant News Food Safety Symposium. At the symposium future additions to the U.S. Food and Drug Administration Model Food Code were speculated in detail by food safety experts including Miriam Eisenberg of EcoSure. The Food …