I would like to thank Chef Russell Furdell from Chef Resources for sending me this Slate.com article on GMO’s. We usually like to cut and paste these types of articles so you can just read them here, but this one is so long and has so many pictures that it wasn’t going to look good. …
July 2015
The Value of Pre-Shift Meetings
I had the opportunity in 2002 to go through hospitality and customer service training similar to what the Ritz Carlton organization uses. This program was implemented at one of the premier shopping malls in the country, The Grove in Los Angeles. I was a Concierge Services Manager at the mall. Our concierge team was so …
CEOs Discuss $15/Hr Minimum Wage
This past week or so we have seen a lot in the news about Restaurant CEO’s speaking out on the $15 minimum wage push. The one that got the most press was Nigel Travis of Dunkin’ Brands, calling it “outrageous”. CNN Money posted an article today on the subject with thoughts from Sally Smith of …
FOH Readiness is Key
I’m sure you have experienced this a million times…. I’m going to share a story from my days bartending in a very busy mountain town. Spring break was one of the busiest times of the year. Two-hour waits for dinner and up to an hour wait for lunch. No real break between the …
Using Data to Make Hiring Decisions
I caught an article on Hospitality Technology talking about restaurants using data to make hiring decisions. The article, Hiring Seasonal Millennials: How Restaurants Can Rely on Big Data to Build a Better Workforce, suggests rather than the traditional hiring methods of scanning resumes and gut instinct that restaurant managers should look to data to take the …
Dunkin Brand CEO Blasts NY State
The NRA posted this article today where Dunkin’ Brands CEO Nigel Travis was critical of NY State lawmakers. Below are excerpts and you can view the entire article by clicking here. Dunkin’ Brands Group Inc. CEO Nigel Travis criticized New York State lawmakers Thursday for “choosing to skirt the legislative process” by appointing a wage …
The Restaurant Industry Warned You – Look at What is Happening in Seattle
Fox news just published an article about some of the unintended consequences that are showing up in Seattle because of their new minimum wage law. To read the full article click here. Here are the points that I found most interesting: People are asking their bosses for fewer hours so they can make less and …
Operations Data Use Cases Finale
In yesterday’s post, Operations Data Use Cases. We discussed two Ops Data use cases and how Ops Data could be used to make better decisions, drive better operations, and run more profitable restaurants. In Today’s blog post, we are going to discuss one more use case and draw some conclusions. Line Pars Do you check that your …
Operations Data Use Cases
In yesterday’s post, What is Operations Data. We discussed the importance of Operations Data (Ops Data) and how it could be used to make better decisions, drive better operations, and run more profitable restaurants. In Today’s blog post, we are going to discuss more Ops Data use cases. Is your manager any good? The GM of a …
What is Operations Data?
Since we started OpsAnalitica we have been talking about Operations Data(Ops Data) and how powerful it is and it dawned on me last week that we haven’t taken the time to define Operations Data for our readers. This is an oversight on our part but one that I hope to correct in this week’s blogs. Here …